After you’ve placed your order, delivery generally takes 2 to 12 business days, depends where you are located at. If you are working to a deadline, please ensure you contact us at firstname.lastname@example.org to confirm delivery time frames.
If you have any additional questions about shipping or delivery please email us at email@example.com and we'll be happy to answer your queries.
From time to time shipping delays may and can occur, due to reasons beyond our control. If shipping is delayed will we do everything possible to ensure a speedy delivery.
1. You acknowledge that it is your responsibility to enter the correct delivery details upon placing your order.
2. If you require a delivery address update, we will endeavour to do this for you, if the order has not yet shipped.
3. We are unable to change the delivery address once an order has been shipped, and at this stage it becomes the responsibility of the customer to ensure they receive the order or place a new order.
4. Pretty Heat can not be held liable if you, the customer omit any important information from the delivery address, resulting in the order being returned to us. If the order is returned to us due to customer error, you will need to pay an additional delivery fee of $20 to reship your order.
5. If the order is delivered to a local post office and you the customer fail to collect the order in a timely manner from the post office, the order may be returned to the sender. If this happens, you the customer are responsible for paying a $20 reshipment fee.
6. You acknowledge that once an order is shipped, we cannot be held liable if a delivery is delayed due to the actions of the courier.
7. You acknowledge that Pretty Heat do not offer compensation for shipping delays.
If an order is lost in transit, stolen or damaged, we guarantee a replacement or refund.
You, the customer accept that if you are working to any deadlines the responsibility of ordering in time is placed solely on you, and that Pretty Heat is not liable for any missed deadlines or lost business because of shipping delays.
If you have any further queries please contact us at firstname.lastname@example.org